Multiple Choice
When a new word processing software program is released, companies that might use it must consider not only the cost of buying it, but the costs of retraining all their employees to use it, and of training their support staff to install and operate it. These additional costs beyond the purchase price are known as __________ costs.
A) implicit
B) innovation
C) switching
D) transformation
Correct Answer:
Verified
Correct Answer:
Verified
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