A Certified Nurse's Aide (CNA) Has Been Reported to the Nurse

A certified nurse's aide (CNA) has been reported to the nurse manager for refusing to perform hand hygiene between clients when providing morning care. Which statement by the nurse manager would be the most effective?

A) "Do you need a class on hand hygiene?"
B) "Forgetting to perform hand hygiene between clients can spread infection."
C) "Why do you refuse to perform hand hygiene?"
D) "If I hear of any more instances of you not performing hand hygiene, I will write you up."

Correct Answer:

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