International Inns and Conference Centers (IICC), a National Chain of Professional

International Inns and Conference Centers (IICC) , a national chain of professional event centers, utilizes a centralized authority structure. Which of the following provides the most likely explanation for why management at IICC would favor centralized authority?

A) Top management at IICC intends to empower its first-line employees.
B) Top management at IICC wants to improve customer service response time.
C) Top management desires to maintain a uniform image and high-quality service.
D) IICC wants to utilize a cross-functional organization.

Correct Answer:

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