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When Developing Messages Conveying Negative Organizational News,one Should Match One's

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When developing messages conveying negative organizational news,one should match one's approach to the situation.As a public relations executive at a multinational food company,what approach would you use when sending a message communicating to the public a recall of a batch of canned food that was found to have been contaminated with e-coli virus? Would you use the same approach to inform the public that you are discontinuing a certain line of cereals due to low demand? Why/why not?

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