AmazonCom Leverages Relationships with Its 35 Million Customers by Offering

Amazon.com leverages relationships with its 35 million customers by offering them music,videos,gifts,toys,consumer electronics,and office products,among other items.Based on previous purchase history,the company recommends related CDs,books,videos,or other products that might interest a customer.This most directly helps Amazon.com capture a greater ________.

A) partner value
B) share of customer
C) profit margin
D) social network
E) customer loyalty

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