The Town of Springfield Has an Extensive Public Transportation System

The town of Springfield has an extensive public transportation system that has grown steadily over time in response to the city's changing needs.However,the town council realizes that it is not as efficient as it might be.One of the biggest drains on the system is a program that shuttles elderly citizens from point to point,but discontinuing this program would be a public relations liability for the town council,so they recruit volunteers to drive these shuttles.This is an example of ____________________.

A) personalization
B) privatization
C) marketization
D) proliferation
E) capitalization

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