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    Exam 14: Building Customer Relationships
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    Regina Is So Satisfied with Her Pharmacist That She Refers
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Regina Is So Satisfied with Her Pharmacist That She Refers

Question 19

Question 19

Multiple Choice

Regina is so satisfied with her pharmacist that she refers her friends and colleagues, providing a(n) _____ benefit of maintaining relationships with current customers.


A) economic
B) marketing
C) psychological
D) social

Correct Answer:

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