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Harvey Uses a Prearranged Presentation That Includes a Standard Introduction

Question 43

Multiple Choice

Harvey uses a prearranged presentation that includes a standard introduction and standard answers to common objections raised by customers.It also includes a standard method for getting a customer to place an order.In this scenario,Harvey is most likely using a(n) _____ presentation.


A) customized
B) outlined
C) adaptive
D) canned
E) cause-and-effect

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