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For Technology-Based Service Encounters,which of the Following Is NOT a Form

Question 14

Multiple Choice

For technology-based service encounters,which of the following is NOT a form of failure to deliver on the core promise?


A) Technology system failure
B) Process failures in follow-up
C) Poor website design
D) Errors on the part of the customer
E) All of the above are forms of failure to deliver on the core promise

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