Multiple Choice
When Marilyn returned to her oncologist's office for a checkup,she was pleased to find the waiting room had been remodeled and it now contained a large aquarium.There was even a sign that said watching fish is an excellent stress reducer.Since Marilyn did not feel nearly as anxious before going to the oncologist's examination room,she decided the addition of the swimming fish was a good:
A) Major innovation
B) New service for the currently served market
C) Service line extension
D) Service improvement
E) Style change
Correct Answer:
Verified
Correct Answer:
Verified
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