Sunoco in Canada Realizes the Importance of Physical Evidence to Determining

Sunoco in Canada realizes the importance of physical evidence to determining the value of the service being provided.As a result,it has refurbished its restrooms and committed its station operators to maintaining hygienic restrooms.A clean-smelling restroom is an example of a positive:

A) Artifact
B) Functional form
C) Ambient condition
D) Spatial format
E) Service symbol

Correct Answer:

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