At Universal Credit Card Services' (UCCS)customer Service Center in Jacksonville,Florida,customer

At Universal Credit Card Services' (UCCS) customer service center in Jacksonville,Florida,customer service representatives are given immediate access via their computer screen to information and tools they need to serve the customer efficiently.When a customer calls,the representative can view the customer's account records and any notes from previous telephone calls from the customer.The representatives also have information on commonly asked questions.By providing immediate access to customer files,UCCS is using which of the following human resource strategies for closing provider gap 3?

A) Hire the right people
B) Provide needed support systems
C) Retain the best people
D) Develop people to deliver service quality
E) Set service standards

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