Cliff Is a Manager of a Restaurant

Cliff is a manager of a restaurant. He refuses to hire elderly people to help out in the restaurant because he believes they are too senile to do the work properly. He is so convinced of this that he refuses to even look at the resumes of elderly individuals who come in to apply for work. Cliff's discriminatory behavior is an example of ________.

A) the availability heuristic
B) compensatory decision modeling
C) hill-climbing
D) the representativeness heuristic

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